Help Center

Guides for the AnyDesk app. Return to the Download Center if you still need to download AnyDesk.

AnyDesk app security help

Getting Started

  1. Open the Download Center and complete AnyDesk download.
  2. Launch the AnyDesk app and copy the address.
  3. Connect and accept, or set a password for unattended access.

Installation & Activation

Windows can run portable or installed. macOS needs Screen Recording and Accessibility. After AnyDesk app download, apply the license key in settings so this secure remote access app stays within policy.

Remote Connection Troubleshooting

Check internet, firewall rules, matching versions, and the ready status icon.

Remote Desktop Issues

Change hardware acceleration for black screens. Confirm audio transmit and playback.

FAQ

Is it free?

Personal use is free. Teams need a plan. See Purchase.

Is Any Desk encrypted?

Sessions use TLS 1.2 and RSA 2048.

Can I move files?

Yes. Built-in file transfer is included.

News

  • Cloud session policy notes for the AnyDesk app.
  • macOS Apple Silicon performance.
  • Mobile gesture improvements.

About & Legal

Privacy Policy: Review how session data is handled.

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